DISTRICT MONITORING PROCEDURE
It is important for both DISTRICT WATCH current and potential customers to have peace of mind with regard to the procedures followed when a burglary, panic or ambush situation arises. Below is a brief description of the order of events pertaining to these situations.
ALARM SIGNAL (POSSIBLE BURGLARY)
Your alarm is activated and the signal is sent to DISTRICT MONITORING via telephone and / or radio.
DISTRICT MONITORING will then verify the signal and your password by contacting you on your home phone number.
If there is no answer / an incorrect password or hesitation with imparting the correct password, a response vehicle will be dispatched.
The response officer will inspect the premises for any signs of forced entry and then feed back to our Central Station. If there are no visible signs of attempted burglary or suspicious circumstances, the response officer will leave a ‘drop slip’ containing the full details of the call out and leave the premises.
If there is any visible signs of burglary or suspicious circumstances, the client will be contacted on the alternative numbers provided i.e. work or cellphone.
HELP IS ON
If you have pushed your panic button all available response vehicles are dispatched to your residence immediately, following which, DISTRICT MONITORING will attempt to contact you.
This procedure applies to all panic activations including fire and medical.
AMBUSH DURESS SIGNAL
In this situation, you may have been followed into your residence by an intruder and ordered to deactivate your alarm.
You will have a special alarm code to enter that will alert DISTRICT MONITORING that you are under duress.
The special code will deactivate your alarm as if it was your normal code but DISTRICT WATCH will be alerted of your situation and all response vehicles will be dispatched immediately. DISTRICT MONITORING will not attempt to contact you in this situation.